FAQ

1. How do I track my order?

As soon as your order has been received, you will be updated when it is completed and being sent. The tracking number on the waybill will be sent to you to keep track of your order.

 

2. How can I contact your couriers?

The contact details of our couriers will be sent to you via email with your tracking number.

 

3. What are your delivery options?

We have an additional shipping fee of an R100.00 for any local delivery.

International shipping may vary, and details will be given via email.

 

 

4. Where is Theron & Theron situated? 

We are situated in Pretoria, Loftus Versfeld gate 5.

 

5. Do all bags come with lining?

No, not all our designs come with lining. Some of our collections are designed to be "RAW", but you can request lining with your order.

 

6. How long does manufacturing take?

Our lead time is  4-6 weeks. Delivery time excluded.

 

7. How long does delivery take?

Delivery varies depending on the destination, but will not exceed 5 days for any local delivery.

International shipping may take 1-2 weeks

 

8. Can I Personalize my bag/Gift?

yes, You can personalize your leather bag for an additional price of R70.00, for 3 characters. If you would like more than 3 please email us for a separate quote on the personalizing. 

 

 

Warranty & Return Policy

Warranty:

We At Theron & Theron Pride ourselves in manufacturing only the highest of the Quality leather product, using only the finest raw materials. 

 

The warranty on all our leather product is 12 months from the date of purchase. 

If in the  12 months a default should accrue (This includes manufacturing faults and not normal wear and tear) please follow these steps.

 

1. Email us to notify us about this. In the email please indicate the date of purchase with the invoice and describe what the defect is and add a photo so that we can investigate the problem.

2. We will respond with further instructions asap.

3.  If this defect is a manufacturing Fault we will gladly repair the default and if not repairable we will replace your product within 10 days of receiving the defective bag.

4. The courier cost of the defected bag will be refunded.

 

Return policy:

 

With the unlikely event that you may not be satisfied with the product and it was not what you have ordered the product must be returned unused, undamaged within 7 days of receipt. 

 

Please follow these steps when returning a product:

 

1. Email us with the reason for the return and also if you would like to swap the product for another with the same value or be refunded.

if you would like to be refunded please provide your banking details as our refunds will be done via EFT.

Please note that we will not be responsible for banking details that are incorrect.

2. Make sure the product is unused and undamaged before returning.

As soon as the product is received by us we will notify you and either 3. do the refund or send you the new product you requested.

 

Return Address:

 

Lynnwood Road

Loftus Versfeld Stadium Gate 5

level 2 office no.9

Pretoria

South-Africa